CLIENT SATISFACTION SURVEY NOW AVAILABLE ONLINE
To better serve our clients and for regulatory compliance, Physicians Laboratory Services distributes a client satisfaction survey every two years. This year, in lieu of a paper survey with faxed response we have created an online survey form.
Please visit the following website link to access and complete the survey. The survey should take approximately five minutes or less to complete. Please complete the survey before July 1, 2022.
https://physlab.com/providers/ClientSurvey.html
We appreciate your time and feedback. Please contact Kayleigh Griffin, MLS(ASCP)CM at kgriffin@physlab.com with any questions or concerns about the survey.
Supply Update
Physicians Laboratory is required to abide by all federal and state laws and regulations. In order to ensure compliance, the following information is provided for review.
The Medicare and Medicaid anti-kickback law prohibits the knowing and willful solicitation, offer, payment, or receipt of any remuneration, whether direct or indirect, in cash or in kind, to induce or in return for referrals for items or service covered by the Medicare, Medicaid, or other government health program. Violations are punishable by civil monetary penalties, criminal penalties, and exclusion from the Medicare and Medicaid programs.
The Stark regulations provide a provision that allows the laboratory to provide low-cost supplies used solely to collect specimens for the laboratory.
It is a violation of law to request supplies for the collection of specimens that are not sent to Physicians Laboratory for testing. This includes supplies that will be sent to other laboratories and/or utilized at the client facility for in-house testing.
Additionally, due to supply chain issues, laboratory and phlebotomy materials are extremely difficult to obtain. Please only order the minimum amount necessary and be cognizant of expiration dates on supplies at your facility. If you are no longer using an item or they are getting near their expiration date, please send these supplies back to our facility.
In order to streamline our order fulfillment process and ensure that clients receive the supplies requested in a timely manner, orders will only be accepted via our online ordering system or by calling our customer service department. Effective April 1st, we will no longer accept orders received by courier, fax, or mail.
To order online, please follow these instructions:
- Go to our website at physlab.com
- Click on the Providers button
- On the right-hand side of the screen click on the Order Supplies Button
- Complete the information on the form including account name and number
To place a phone order, please contact our customer service department at 1(800)642-1117. They will need the name of your facility and your account number to place the order.
SARS-CoV-2 (COVID-19) TESTING
Effective November 17, 2020, Physicians Laboratory has added additional SARS-CoV-2 PCR testing in an effort to increase our volume capacity and offer faster turn-around-time to our clients. The test numbers, CPT codes, and specimen information is listed below.
NOTE: Physician's Laboratory does NOT COLLECT respiratory samples.
Due to the volume of COVID samples, Physicians Laboratory will no longer be able to call positive results. This change will be implemented on June 5, 2020.
The following molecular test methods for SARS-CoV-2 utilized by Physicians Laboratory are not expected to be Impacted by current genetic variants of SARS-CoV-2.
| TEST # | TEST NAME | INFO |
|---|---|---|
| 4970 | SARS-CoV-2 RNA by NAA (Hologic) | Specimen: Nasopharyngeal swab in saline, UTM, or VTM. Stability: Refrigerated 72 hours. Frozen 1 week. Performed: Daily. Reported 1-2 days. Performing Lab: PhysLab-Omaha CPT: U0003 Prepay/Cash Price: $70.00 Fact Sheets: Patients | Providers |
| 4980 | SARS-CoV-2 by PCR (Thermo) | Specimen: Nasopharyngeal swab in saline, UTM, or VTM. Stability: Refrigerated 72 hours. Frozen 1 week. Performed: Daily. Reported 1-2 days. Performing Lab: PhysLab-Omaha CPT: U0003 Prepay/Cash Price: $70.00 Fact Sheets: Patients | Providers |
| 4981 | SalivaDirect SARS-CoV-2 RNA by Dual-Plex RT-qPCR |
Specimen: Saliva. Stability: Ambient or Refrigerated 1 week. Performed: Daily. Reported 1-2 days. Performing Lab: PhysLab-Omaha CPT: U0003 Prepay/Cash Price: $70.00 Fact Sheets: Patients | Providers |
| 4989 | SARS-CoV-2 IgG | Specimen: Serum & Lithium Heparin Stability: Refrigerated 14 days. Performed: Mon-Fri. Reported 1-3 days. Performing Lab: PhysLab-Omaha CPT: 86769 Prepay/Cash Price: $30.00 Fact Sheets: Patients | Providers |
ADD ON TESTING FOR THINPREP SAMPLES DISCONTINUED
Effective immediately, Chlamydia, Gonorrhea, and Trichomonas must be ordered on the original requisition. Testing can no longer be added after the Pap smear has been performed on the vial. If a patient needs to be re-collected, these tests can also be performed using a urine sample (see test #2182 and #2000).
EFFECTIVE 07/01/2020, UHC WILL REQUIRE PREAUTH ON GENETIC & MOLECULAR TESTING
Due to this change in policy, the following tests will require preauthorization:
| Test # | Test Name | CPT Code |
|---|---|---|
| 7671 | Actinomyces europeaus by Real-Time PCR | 87798 |
| 7526 | Adenovirus by PCR | 87798 |
| 8355 | Aerobic Vaginitis Panel by Real-Time by PCR | 87798x2, 87640, 87653 |
| 678 | Affirm | 87480, 87510, 87660 |
| 7633 | Aptopobium vaginae by PCR | 87798 |
| 7670 | Bacterial Vaginosis Panel by Real-Time PCR | 87798x3, 87511 |
| 7682 | Bacterial Vaginosis Panel w/ M. mulieris & M. curtisii by PCR | 87798x4, 87511 |
| 7646 | Bacteroides fragilis by Real-Time PCR | 87798 |
| 7662 | BK Virus by RT-PCR Quantitative | 87799 |
| 8201 | Bordetella Pertussis & Parapertussis by Real-Time by PCR | 87798x2 |
| 8136 | BVAB2 by PCR | 87798 |
| 7635 | Candida albicans by PCR | 87481 |
| 7636 | Candida glabrata by PCR | 87481 |
| 7637 | Candida parapsilosis by PCR | 87481 |
| 7638 | Candida tropicalis by PCR | 87481 |
| 7639 | Candida Vaginitis Panel by Real-Time PCR | 87481x4 |
| 2000 | Chlamydia/GC/Trichomonas Panel by PCR | 87491, 87591, 87661 |
| 675 | E Coli by PCR | 87798 |
| 8302 | EBV by PCR, Quantitative | 87799 |
| 8446 | Enteric Pathogen Panel | 87506 |
| 7034 | Epstein Barr Virus by PCR | 87798 |
| 7640 | Gardnerella vaginalis by PCR | 87511 |
| 7674 | Genital Ulcer Disease Panel | 87798x2, 87529x2 |
| 7524 | H1N1 Influenza | 87798 |
| 8337 | Herpesvirus 8 DNA, Quant by RT-PCR | 87799 |
| 7641 | Leukorrhea Panel by Real-Time PCR | 87661, 87491, 87591 |
| 8135 | Megasphaera Species (Type 1 & 2) by PCR | 87798 |
| 7645 | Mobiluncus mulieris & M curtisii by PCR | 87798 |
| 9384 | MTB Complex Detection & Rifampin Resistance by PCR | 87556, 87798 |
| 2431 | Mumps by PCR | 87798 |
| 7629 | Mycoplasma Panel by PCR | 87798x2 |
| 9339 | Norovirus by PCR | 87798 |
| 7723 | Parvovirus B19 by PCR | 87798 |
| 1427 | Respiratory Viral Panel by PCR | 0099U |
| 2442 | Respiratory Viral Panel by PCR (MDL) | 87798x9, 87498, 87634x2 |
| 324 | Rotavirus by PCR | 87798 |
| 7642 | Trichomonas vaginalis by PCR | 87661 |
| 1987 | Trichomonas vaginalis DNA | 87661 |
| 7644 | Ureaplasma urealyticum PCR | 87798 |
| 2405 | Varicella-Zoster by PCR | 87798 |